Every call answered. Every visit booked.

Ally, the Aleras voice agent, picks up on the first ring, at 2 AM, on Sunday, in the lunch rush. It verifies the caller, finds a time that works and books the visit before hanging up. Your team gets only the calls that need a person.

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Maria G. · inboundillustrative call
0:00
MG
While it talks, it works
Identity verifiedName, date of birth and address
Order matchedDr. Patel · MRI lumbar spine w/o
Caught a mix‑upAdaptedPatient said knee · order is lumbar spine · confirmed
Times offeredTwo openings that fit the order
Moved to FridayAdaptedThu 10:40 released · Fri 8:15 booked
Directions and prep sentBy text, with a map link
Handled an interruptionAdaptedPaused mid‑question · answered prep · resumed
MRI safety screen loggedNo implants reported
1 ringto answer
0staff involved
Bookedbefore hanging up

Product visuals are illustrative.

What changes

Calls roll to voicemail at lunch and after five.

Every call answered on the first ring, nights and weekends included.

Patients wait on hold while someone hunts for a slot.

The visit is booked and confirmed before the call ends.

Callbacks pile up on sticky notes.

Anything Ally can’t finish is transferred or queued for a callback, with the full context.

What it covers

Caller verified firstIdentity confirmed before any detail is shared
Book, move, cancelConfirmed with the patient, then written straight to your schedule
Prep on the callVisit‑specific instructions read out, then sent by text
Warm transfersTo the right person, with a summary of the call
Callbacks that happenQueued, assigned and tracked until someone calls back
After‑hours answeringNights and weekends, booked like it’s 10 AM

More in Product

Same people. Same rooms. A much bigger practice.

See how Ally would handle the calls your front desk takes every day.

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